We trust that this letter finds you, your teams and families in good health. The last few weeks and months have been testing for all of us; challenging but also inspiring and rewarding. We are proud to have been able to maintain our full range of services throughout the CV19 crisis and continue to do so going forwards. Our capacity has flexed to meet both the needs of our customers and their clients, and our protocols for customer and client interactions have evolved to protect all concerned.
As we slowly move to a ‘steady state’ we continue to safeguard the health of our employees, customers and preserve our ability to operate safely for everyone. To enable this service continuity, we have;
- Continuously monitored all government, healthcare and education advice in relation to CV19 and its impact.
- Taken advice from leading healthcare professionals and infection control practitioners.
- Continued to provide our; assessment, installation and maintenance services in a safe manner.
- Developed new and innovative services to support; rapid hospital discharges, equipping of temporary facilities and enable service continuity via remote engagements.
The CV19 crisis has allowed us and many other organisations to rapidly review what we provide and how we provide it. This is largely due to the invaluable information and knowledge we have gained from the communities we work so hard to support. As a UK manufacturer, our business continuity team have ensured minimal impact on supply and we continue to enjoy good stock levels. As a national company we continue to deploy additional local engineers, installers and assessors to support all affected areas.
As we all strive to return to ‘normal’ the wellbeing of our communities is paramount, all our teams are PPE enabled so we can support in person or via remote tools We remain committed to providing the service and support that you, your teams and your clients need.
Please do not hesitate to contact us, we are always here to provide prompt assistance.
Thank you for your ongoing support
Paul H Morton, Chief Commercial Officer, Prism Group
10th June 2020