For products purchased online from UK mainland locations (excluding the highlands), no delivery charge for that order will be applied.
For orders made via our Customer Services team, delivery charges apply. Carriage will be charged for phone and e-mail orders at £20 for orders under £250. Orders over £250 are carriage free (except our changing benches and showering products which are charged at £150, due to their shipping weight, unless otherwise stated).
Please be aware that any stated delivery dates / times are estimates and based on the information available at the time the order is placed and shall not be binding on Smirthwaite. We will not be liable for any costs or damage caused by any reason of delay in delivery. All goods will arrive within 30 calendar days. If we believe that we won’t be able to deliver your goods within this time frame we will notify you. Where several items have been ordered together that have different delivery times, we will aim to deliver all the items together.
If at the time of ordering you have any issues with delivery, please contact our Customer Services team by email firstname.lastname@example.org or telephone +44 (0)1626 835 552.