Servicing & maintenance

We are not just expert designers – we care too! Our dedicated and experienced team are on hand every step of the way to advise you on our products including how to customise them for your child and how to look after them.

We’re committed to helping you find the most appropriate solution for your child. For selected products, we strongly recommend a free, no-obligation assessment to ensure the best possible fit.

As a caring and responsible company, we will only supply products that genuinely meet your child’s needs. Our friendly Product Advisors can also provide product demonstrations, which are particularly helpful for newer or less familiar products.

To book an assessment or demonstration, or to be put in touch with your local Product Advisor, please contact our Customer Services team on +44 (0)1626 835 552.

Customised Products

We believe in working closely with you and your child to find the solution that suits them best – because you know their needs better than anyone. In some cases, product modifications may be required.

One of our experienced Product Advisors can talk you through the available customisation options. We strongly recommend an assessment so we can fully understand your child’s requirements and identify whether any specialist adaptations are needed.

For advice on caring for your equipment, please visit our Servicing and Maintenance section.

Our Technical Support team offers free on-site surveys and room layout drawings to help assess the suitability of installing our changing and showering equipment in your chosen space.

Our skilled Service Engineers are also available to carry out on-site installation at a time that works best for you. If you’d like more information about any of these services, please don’t hesitate to get in touch.

Arranging your inspection and service is quick and straightforward. Simply email our Customer Services team at info@smirthwaite.co.uk and they’ll be happy to help you book an appointment.

Our friendly and knowledgeable Customer Services team is available Monday to Friday, 8:00am–4:00pm, and ready to help with a wide range of enquiries, including:

  • Booking inspections and servicing
  • Purchasing products
  • Providing product quotations
  • Offering basic product guidance
  • Supplying local Product Advisor contact details

How to Contact Us

Phone: +44 (0)1626 835 552
Email: info@smirthwaite.co.uk

To ensure safety, performance, and longevity, we strongly recommend regular servicing of all Smirthwaite products.

  • Electronic and metal products: annual service recommended

  • Wooden products: service every 2–3 years

Full servicing guidance can be found in your product’s User Guide.

Why service your Smirthwaite product?

  • Compliance assured
    Any parts required to meet compliance during inspection are included within the servicing fee.*

  • No unexpected costs
    If your product develops a fault, there are no additional charges for replacement parts when serviced within the recommended timeframes.*

  • Peace of mind
    Our products support children every day. Routine servicing ensures they remain safe, reliable, and fit for purpose.

  • Protect long-term performance
    Regular maintenance helps extend the life of your equipment and maintain optimal functionality.

Download our Servicing & Maintenance leaflet for full details.

* Terms apply. Outside of the warranty period, products must be inspected and serviced in line with the intervals outlined in the User Guide (for example, once the Strato Chair warranty ends, it must be serviced annually to qualify for free parts). This is also subject to normal use and excludes misuse.

Compliance Testing

Before your service takes place, our approved Technicians carry out a thorough inspection to ensure your equipment is safe, fully functional, and suitable for regular use.

Once all required safety checks have been successfully completed, we’ll issue a Certificate of Compliance for your records.

Discounts for Multiple Servicing

If you have more than one product requiring servicing, we may be able to offer a discounted rate. Please contact our Customer Services team on +44 (0)1626 835 552 to find out how much you could save.

All products are supplied with a standard 2-year warranty. During this period, any repairs (excluding those relating to misuse) will be carried out free of charge.

If your product requires repair outside of the warranty period, please contact our Customer Services team, who will be happy to assist. We also strongly recommend booking regular servicing to help maintain performance and compliance.

Respected throughout the industry for our technical expertise, we play an active role in helping to shape standards and best practice. We believe in well-made products that are easy to use and importantly, can stand the test of time.

Take a read of our flyer to discover why partnering with us for your recycling needs will help reduce your costs and carbon footprint – download flyer.

Find A Specialist

Enter your postcode below to find your clostest servicing technician.

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Contact Us Today

Take a look at our range of special needs chairs and call us today with any questions – our friendly customer support team are here to help.

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